Shipping policy

🚚 Shipping Policy

Processing time
All orders are hand-packed with care. Please allow 2–3 business days for processing before shipment.

Shipping rates

• Belgium: Free shipping

• EU countries: Calculated at checkout

• International: Currently not available 

Delivery times (after dispatch)

• Belgium: 2–5 business days

• EU countries: 5–10 business days
  Please note: delivery times may vary depending on postal services and seasonal demand.

Order tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.

Lost or damaged parcels
We are not responsible for delays caused by postal services, but if your order is lost or arrives damaged, please contact us at oliveacandle@gmail.com within 7 days so we can help resolve the issue.

Sustainable packaging
We use eco-friendly and recyclable packaging whenever possible to reduce our environmental footprint.