Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Orders & Shipping

Where do you ship from and to?

We hand-pour and ship from Belgium. We currently ship within Belgium and to nearby EU countries. Shipping options and rates are shown at checkout.
How long will my order take to arrive?

Processing usually takes 2-3 business days. Typical transit times: Belgium 1–3 business days, EU 3–7 business days. You’ll receive a tracking link as soon as your parcel ships.
My package is missing or arrived damaged—what do I do?

If tracking shows “delivered” but you can’t find it, check with neighbors and your building/concierge first, then contact us. For damaged items, take photos of the box and candle and reach out within 48 hours so we can make it right.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Candle Care

What are your candles made of?

Our candles are 100% soy wax with lead-free cotton wicks and carefully selected fragrance oils—hand-poured in small batches in Belgium.
How do I burn my candle for the best results?

First burn: let the wax melt to the edges (about 2–3 hours) to prevent tunneling.


Trim the wick to ~5 mm before each burn.

Burn in 2–4 hour sessions on a heat-safe surface, away from drafts, pets, and children.

Stop burning when ~1 cm of wax remains.
Why does my soy candle have frosting or small surface changes?

That’s a natural characteristic of pure soy wax and does not affect performance—it’s purely cosmetic.

Returns & Exchanges

What is your return policy?

Unused candles in original condition/packaging can usually be returned within 30 days of delivery (custom orders excluded). We follow EU consumer guidelines—please check our Returns Policy page for full details and instructions.
My candle has a manufacturing issue.

We’re so sorry—email us with your order number, description, and clear photos. We’ll replace or refund according to our policy.